Refunds, cancellation & rescheduling
These rules apply to professional financial auditing and review engagements with Kohana Risk Review. They do not describe product returns or online purchases—we do not sell physical goods or run checkout on this site.
Eligibility overview
Fees relate to planned professional time and reserved fieldwork windows. Refunds depend on how much planning or fieldwork has begun and when written notice is received.
Planning deposit
The planning deposit invoiced with the engagement letter is refundable in full if we cancel the engagement before planning work starts. If you withdraw after we have issued a planning memo or begun document review, the deposit is non-refundable and applied against time incurred.
Full refund
A full refund of amounts paid is available when: (a) we are unable to staff the engagement for reasons solely on our side, or (b) independence issues arise that we could not reasonably have known at acceptance, and no substantial fieldwork has occurred.
Partial refund
If you cancel after fieldwork has started, we invoice for hours and on-site days completed plus non-cancellable travel already booked, and refund any unused prepaid balance. Partial refunds are calculated within 15 business days of cancellation notice.
Non-refundable items
- Time already spent on planning, walkthroughs, or substantive testing
- Third-party confirmation fees already remitted to banks or agents
- Travel and lodging booked with your written approval
- Completed interim review memos or signed reports already delivered
Rescheduling
You may reschedule fieldwork once without penalty if written notice arrives at least 10 business days before the first planned on-site day and an alternative window exists in the same reporting season. Later changes may incur a rescheduling fee reflecting lost team allocation.
No-shows
If process owners are unavailable for agreed walkthroughs or inventory observation without timely notice, the reserved day may be billed and a new date quoted separately.
Work already started
Open working-paper files remain our professional property. Upon settlement of outstanding fees we can provide a handover summary of open items to a successor auditor as permitted by ethical standards.
Refund process & method
Email hello@cloudsysops.digital with the engagement reference and reason. Approved refunds are returned via the original bank transfer route within 20 business days after approval. Processing time may extend where banks require additional verification.
Contact for refund requests
8577 N High Street, 真央村, 滋賀県, Japan · +81-8-176-6851 · hello@cloudsysops.digital
Exceptions
Mandatory cooling-off or other statutory rights under Japanese law, where applicable, take precedence over this page. Engagement letters may set additional terms for multi-entity group audits.